Tail Wags Treasure Privacy Policy

Last updated: 28-Aug-2024

 

At Tail Wags Treasure, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://tailwagstreasure.co.uk and use our services. By accessing or using our Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following data about you:

 

  • Personal Identification Information: Name, email address, phone number, and postal address.
  • Dog Information: Your dog’s name, size, age, and preferences.
  • Payment Information: Credit or debit card details, billing address.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
  • Usage Data: Information about how you use our website, products, and services.

2. How We Use Your Information

We use the information we collect in the following ways:

 

  • To Provide and Manage Our Services: This includes processing your orders, managing subscriptions, and personalising the products we send you.
  • To Communicate with You: Sending newsletters, updates, and promotional materials.
  • To Improve Our Services: Conducting surveys and research to improve our products and customer service.
  • To Process Payments: Handling transactions for our services and detecting and preventing fraud.
  • To Comply with Legal Obligations: Meeting requirements imposed by law or regulation.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

 

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track website activity and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Data Protection Rights (GDPR)

If you are a resident of the United Kingdom, you have the following data protection rights:

 

  • The Right to Access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
  • The Right to Rectification: You have the right to request that we correct any inaccurate or incomplete information.
  • The Right to Erasure (Right to be Forgotten): You have the right to request the deletion or removal of personal data where there is no compelling reason for its continued processing.
  • The Right to Restrict Processing: You have the right to block or suppress the processing of your personal data. 
  • The Right to Data Portability: You have the right to obtain and reuse your personal data for your own purposes across different services.
  • The Right to Object: You have the right to object to processing your personal data in certain circumstances. You have an absolute right to stop using your data for direct marketing.
  • Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
  • The Right to Withdraw Consent: You have the right to withdraw consent at any time.
  • The Right to Lodge a Complaint with a Supervisory Authority: You have the right to complain to a data protection authority about collecting and using your personal data.

7. Exercising Your Rights

You have the right to access, rectify, erase, restrict processing, object to processing, and request data portability of your personal data. If you wish to exercise any of these rights, please contact us using the details below. We may need to verify your identity before fulfilling your request.

 

 

We will respond to your request within one month of receiving it. If your request is complex or if you have made a number of requests, it may take us longer, but we will inform you of any necessary extension.

8. Retention of Data

We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements.

 

  • Customer Account Information: Retained as long as the account is active and for a reasonable period afterward in case you decide to re-activate the Service.
  • Transaction Data: Retained for as long as necessary to comply with legal obligations (e.g., tax and accounting requirements).
  • Marketing Data: Retained until you opt out of receiving marketing communications.

9. Children’s Privacy

Our Service is not intended for use by children under the age of 16. We do not knowingly collect personal data from children under 16. If you are under 16, please do not submit any personal data through our website or Service.

 

If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

 

If you are a parent or guardian and you are aware that your child has provided us with personal information without your consent, please contact us at support@tailwagstreasure.co.uk. We will take steps to delete such information from our records.

 

Parents or guardians have the right to review their child’s personal data, request its deletion, and refuse to allow any further collection or use of the child’s information. To exercise these rights, please contact us at:

 

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this Privacy Policy.

 

If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

 

 

We are committed to resolving any complaints about our collection or use of your personal data. If you believe that we have not adhered to this Privacy Policy, or you have a complaint about our data practices, please contact us using the details above.




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